Customer Support Representative - ME
About The Position
We are seeking a dedicated and customer-focused Broadband Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing assistance through various communication channels, including telephone, email, and text. Your primary responsibilities will include addressing billing issues, updating accounts, resolving routine challenges, answering customer inquiries, and ensuring a high level of customer satisfaction through established policies and procedures. You may be assigned other tasks and responsibilities by management that will need to be completed in a timely manner.
Requirements
- High School diploma or equivalent, higher education preferred.
- Competency in Windows-based environment.
- Internet and technologically savvy.
- Previous experience in customer service, preferably in the telecommunications or broadband industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using CRM software and other customer support tools.
- A positive attitude and a commitment to providing exceptional customer service.
- Flexibility: is adaptable with ability to balance and manage multiple priorities.
- Time Management / Organized: efficient, can set priorities and focus on what is important, follows through on areas within responsibilities, spends time wisely.
- Professional Communications: enthusiastic, optimistic, courteous, patient, approachable with attentive listening skills, composed in stressful situations, builds rapport and trust quickly with customers and coworkers.
- Results Driven: consistently high-performance success and attention to detail.
- Customer Focused: dedicated to service excellence for internal and external customers.
- Learning: picks up on things quickly, enthusiastic about learning new skills and knowledge, excited by the challenge of unfamiliar or new tasks, open to change.
Nice To Haves
- higher education preferred
Responsibilities
- Respond promptly to customer inquiries via phone, email, and text, providing accurate information and assistance.
- Assist customers with billing inquiries, including clarifying charges, processing payments, and resolving discrepancies.
- Troubleshoot and resolve general customer issues, ensuring a seamless customer experience.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with other departments as needed to resolve complex issues and improve customer satisfaction.
- Follow up with customers to ensure their issues have been resolved effectively.
- Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
- Contribute to a positive team environment by sharing feedback and insights to improve customer service processes.
Benefits
- health, dental, and vision care insurance for just $1/month
- telehealth services
- preventative wellness programs
- up to a 6% 401K match
- company-paid life insurance
- company-paid short-term disability
- generous paid time off
- 10 observed holidays
- personal and professional tuition reimbursement program
- Free internet if you live within our service footprint
- On-the-job training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
