Customer Support Representative

Culligan 6TX•Midland, TX

3h•$19 - $19

About The Position

The Customer Service Representative is responsible for performing clerical and administrative duties in an office setting and provide professional customer service to co-workers and customers. It is of the utmost importance that the person in this position be able to manage the internal change incurred due to a rapidly paced environment. They should be able to share knowledge and experience and be able to easily collaborate with all employees.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Required Computer skills required: Microsoft Office Suite; Outlook, HRIS (Human Resource integrated system), CSD (customer service database), GPS Program, Outreach Communication systems
Other skills or Qualities required: Multitasking Capabilities
Planning and organizing
Attention to detail
Able to work in as a team with and outside department
Possesses or practices the following core values: Ethical Practices, team player, professional, knowledgeable or willingness to learn, and dedicated.

Responsibilities

Answer incoming calls promptly from our customers or employees
Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
Take payments and maintain customer records by updating account information
Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
Input customers information accurately and fully into the Customer Service Database
Filing paperwork- if needed
Conduct credit checks as needed
Input payroll information into excel- as needed or advised by management
Attend department and company meetings as required
Willing to learn and/or train with or from others
Performs other related duties as assigned by management.