Customer Support Representative

CKD USA Corporation•Santa Clara, CA

1d•Onsite

About The Position

CKD USA Corporation is a Japanese owned international organization who has been doing business in the United States for 40 years. CKD USA's main offices are located in Schaumburg, IL, Santa Clara, CA, and Austin Manufacturing facility. We offer a great work environment and excellent benefits. CKD USA Corporation is seeking a Customer Support Representative to join our team in our Santa Clara, CA office. Customer Support Representative is responsible for maintaining daily customer support and inside sales activities for assigned territory. Assist assigned customers with basic product specification information. General quotations, order entry and purchase order verification. Support sales team by responding to inquiries, requests, communication, reports, and shipping notifications. High volume interaction with office teammates and local customer base. Maintain open communication with Sales Director, Customer Service Manager, Outside Sales and Technical Support. We are looking for someone who exudes a positive and energetic presence in a fast-paced office environment and is willing to put in the extra effort to make sure our customers feel they are receiving all our attention and focus to provide them the right solution for their requirement. The ideal candidate must be detail oriented, organized, and able to adapt to a fast-paced office environment, bilingual Japanese is a plus.

Requirements

2-3 years of inside sales or customer support/service experience.
Excellent attention to detail and problem-solving ability.
Good written, verbal, and interpersonal communication skills.
Standard computer knowledge in Excel, Word and Outlook
Must be able to work well in a team and or individually.
Work effectively with a multi-national team.

Nice To Haves

Experience with Dynamics or other Enterprise Resource Planning software a plus.
Semiconductor, Pneumatic, Fluid Power background a plus
Japanese bilingual a plus.

Responsibilities

Produce timely quotations for product inquiries while confirming product availability, part number accuracy and customer specific discounting.
Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications.
Provide delivery control as required by customer using all available tools. Manage open orders and ensure seamless coordination across departments for on-time shipments to customers.
Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
Support sales team by responding to requests for reports, inventory inquiries, shipping notifications and customer communication in a timely manner. Prepare and provide daily, weekly, and monthly reporting requested by Sales, to provide visibility into order activity and support internal planning.
Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
Communicate with CKD overseas regarding product expedites, custom part verifications, custom products and pricing.
Oversee efficient returns management processes to ensure timely resolution and customer satisfaction.
Maintain an accurate inventory process system that will allow a complete view of all products on hand as well as an accurate audit system.
Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
Perform other duties as assigned.