Customer Support Representative
About The Position
About Stukent Stukent is on a mission to help educators help students help the world. We provide cutting-edge curriculum and simulation tools for high schools and universities across the country, helping teachers deliver real-world learning experiences in marketing, business, finance, and more. The Role The Customer Support Representative is the primary advocate for the Stukent user experience. This role focuses on providing high-energy, empathetic, and technical assistance across various communication channels (email, chat, and phone). You will be responsible for ensuring that instructors can teach seamlessly and students can navigate their simulations without friction. Whether it’s troubleshooting an LMS integration or guiding a first-time user through a digital courseware setup, your goal is to turn potential frustration into a positive interaction. Location: On-Site in Idaho Falls, ID Hours: Full-Time, 8:00 am - 5:00 pm MT. Evening and weekend hours may be expected.
Requirements
- Minimum 2-3 years of experience in a technical customer support or help desk role
- Patience and tolerance with frustrated customers
- First-rate communication skills, both written and verbal
- Remain calm and keen in stressful situations
- Typing skills are proficient and high-speed
- Proficiency in Microsoft Office and Google Drive
- Excellent communication skills, able to handle multiple channels of customer requests simultaneously
Nice To Haves
- Previous support/service experience with phones, email, and chat preferred
Responsibilities
- Actively search out solutions for the issues at hand, which may include working with others from the support team or escalating to other teams to find resolutions
- Answer phone calls and respond professionally to emails/tickets from concerned customers
- Demonstrate excellent communication skills, both written and verbal, with every customer
- Calmly and patiently work with upset customers and escalate issues to superiors when necessary
- Manage and improve customer experience through professional presentation, and implement innovative ideas
- Actively learn and become acquainted with Stukent's various courseware when not actively helping customers
Benefits
- Health, Dental, and Vision Insurance
- 401(k) plan with company match
- Paid Time Off (PTO), Paid Sick Leave, and Paid Holidays
- A strong commitment to professional development and career growth opportunities
- Emphasis on work-life balance and flexibility
- A positive, collaborative, and mission-driven team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
