Customer Support Representative

AM Leonard•Piqua, OH

1d•Onsite

About The Position

Customer Service Representatives work in an inbound call center environment. They work with A.M. Leonard’s customers to solve a wide variety of customer service issues.

Requirements

High School Diploma or equivalent
At least 1 year of experience in a fast-paced, call center, customer service or retail environment
Computer experience, specifically within Microsoft Office
Strong Communication to effectively interact with retail and professional landscaping customers
Flexibility to tailor approach to each customer interaction
Conflict Management to be able to de-escalate issues and create position resolutions
Teamwork Orientation with a focus on building strong relationships within AM Leonard
Technical Capacity (Specifically Microsoft Office and Proprietary Systems)

Responsibilities

Answer incoming calls with a high level of professionalism and demonstrate polite and respectful treatment of callers and in-person customers
Input customer order with a high degree of accuracy and efficiency
Meet goals for call volume and call quality
Explain new features of products or new products and provide customers with product & service information
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems

Benefits

We offer a high deductible health plan (HDHP), dental, and vision insurance.
We contribute $60 per month to enrolled employees’ HSA accounts.
Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost.
Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck.
There are also prescriptions available through this clinic at no cost.
Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.
Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions.
We also offer long term disability, various Aflac plans, and a 401k plan with matching.
Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time.
After the first full year of employment, eight additional hours of vacation are granted annually.
Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.