Customer Support Representative

HP•Avon Park, FL

1d•$22 - $28

About The Position

Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment. Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols. Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems. Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information. Uses proactive monitoring procedures and tools to identify problem prevention opportunities. Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement. Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data. Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision. Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Works on assignments that are routine to moderately complex in nature and require basic problem resolution. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this position is $22 to $28 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Automation
Chemistry
Commissioning
Customer Relationship Management
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.