Customer Support Representative

Teachstone

12h • $41,000 - $45,000

About The Position

We are looking for a Tier 1 Customer Support Representative (CSR) to join our team and be the first point of contact for our clients. In this role, you’ll act as a liaison between our organization and our customers, providing timely, accurate information and resolving issues with care and efficiency. The shift will be 9:30-6pm.
The ideal candidate is a strong communicator, organized, tech-savvy, and committed to delivering a high-quality customer experience.

Requirements

• Proficiency in Google Workspace or Microsoft Office Suite (Word, Excel, Outlook, etc.) and basic platform navigation.
• Previous customer service experience, with strong communication and interpersonal skills.
• Ability to adapt communication style to suit a variety of customer personalities and needs.
• High degree of professionalism, discretion, and confidentiality.
• Strong time management skills and the ability to prioritize and multitask in a fast-paced environment.
• Capable of working independently and collaboratively across teams.
• Excellent verbal and written communication skills.
• Experience working in a remote office setting is preferred.
• Familiarity with CRM systems and customer service tools.

Nice To Haves

• Fluency in both English and Spanish (written and verbal) is strongly preferred.
• Prior experience in logistics coordination or support of professional development.
• Demonstrated success in cross-functional teamwork, especially in client-facing roles.
• Enthusiastic about continuous learning and professional development.

Responsibilities

• Respond promptly to customer inquiries and complaints, delivering appropriate solutions and ensuring follow-up and resolution within agreed timeframes.
• Build lasting relationships with customers through open, engaging, and proactive communication.
• Maintain detailed records of customer interactions, including issue tracking, account updates, and documentation.
• Coordinate the shipment of materials and equipment to clients.
• Generate and prepare professional documents, reports, and correspondence as needed.
• Answer and direct customers from the general inquiry line to appropriate team members.
• Collaborate with internal departments to ensure customer needs are met and expectations exceeded.
• Use appropriate tools and systems (e.g., CRM platforms) to access and provide accurate product and service information.

Benefits

• Medical/dental
• 401(k)
• PTO
• insurance
• development opportunities
• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed