Customer Support Representative

Contactus • Hilliard, OH

2d • Onsite

About The Position

Help people pay smarter for their prescriptions! This role involves assisting participants in navigating a brand-new CMS program designed to make prescription costs more manageable. The program helps participants spread their prescription drug costs into manageable monthly payments instead of paying all at once. The company provides fully compliant program support, ledger-based accounting, seamless system integrations, omnichannel participant support, and easy opt-in/opt-out enrollment. The Customer Support Representative will be the friendly voice that makes it all make sense.

Requirements

• Friendly, confident, and professional on the phone.
• Goal-driven and detail-oriented.
• Comfortable multitasking (talking + typing).
• Able to follow client and company guidelines precisely.
• Available for evening and weekend shifts post-training.
• Type at least 20 WPM.
• Communicate clearly and confidently.
• Think on your feet and stay calm under pressure.
• Bring positive energy and a problem-solving mindset.

Nice To Haves

• Familiar with HIPAA (training will be provided).
• Bilingual candidates strongly encouraged to apply — fluency in a second language is a significant plus.
• Bilingual or multilingual proficiency is a PLUS.

Responsibilities

• Manage inbound and outbound calls (about 60–70 inbound calls per day).
• Assist participants with elections and enrollment.
• Address payment processing questions.
• Provide general prescription payment plan support.
• Offer online account assistance.
• Help with updating member information.
• Ensure clear communication and accurate account notes.
• Perform proper caller verification before discussing details.
• Maintain a helpful, patient, and solutions-focused approach.
• Consistently adhere to HIPAA and call standards.

Benefits

• Opportunity to grow valuable healthcare experience.
• Sharpen customer service skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed