Customer Support Representative $1,000 New Hire Bonus- Onsite Tucson, AZ

Alorica•Tucson, AZ

9d•Onsite

About The Position

Join Team Alorica as a Customer Service Representative in a full-time, on-site role in Tucson, AZ. You will be supporting the Financial Service industry. Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for respected brands. With over 25 years of experience, Alorica is dedicated to solving customer experience challenges and fostering an environment where employees can be their genuine selves. This role is ideal for natural problem-solvers who are good with people, can listen effectively, explain solutions clearly, remain calm under pressure, and genuinely care about improving customer outcomes.

Requirements

High school diploma or GED
Must live within 25 miles from 1650 S. Research Loop Tucson, AZ
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and Courteous
Customer oriented

Nice To Haves

Financial experience is preferred
6 months of customer service or sales experience preferred
Must not be on any corrective action or performance plans (for internal candidates)
Must have held your current position for 6+ months (for internal candidates)
Must have relevant industry/program experience (for internal candidates)

Responsibilities

Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Ongoing usage of phone and computer systems

Benefits

Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Paid holidays and sick time