Customer Support Representative

Glow Brands Corporate•Elizabethtown, KY

9d•Onsite

About The Position

The Customer Service Representative is responsible for handling incoming interactions from customers and salons dealing with a myriad of issues. They also are responsible for providing agent assistance, maintaining social media, and other additional administrative tasks that support Sun Tan City as well as other Glow Brands locations. Our salons are filled with enthusiastic, fun employees who are passionate about client service. Be a part of a positive working environment where you are truly a valued member of the team. Whether you are looking for a fun part-time job or a leadership position with room for growth, at Sun Tan City, you are in the right place. Join Our Team As a Sun Tan City employee, you'll help clients find their glow and grow their confidence! Whether it's for a special occasion or just for maintaining that everyday glow, you will educate clients on the best tanning and wellness options, so they will look and feel their best.

Requirements

No Experience Needed!
On the job training provided!
Basic Computer skills and knowledge.
Must have excellent customer service skills.
Strong verbal and written communication skills.
Ability to adapt quickly to change.

Nice To Haves

Basic experience with outlook, word, and excel is a plus.
Ability to work in fast-paced environment.
Experience in customer service and resolution of escalated issues a plus but not required.

Responsibilities

Handling incoming interactions from customers and salons dealing with a myriad of issues.
Providing agent assistance.
Maintaining social media.
Performing additional administrative tasks that support Sun Tan City as well as other Glow Brands locations.
Provide excellent customer service by ensuring all your clients’ needs, both external and internal, are met and they are treated professionally.
Ability to properly engage with all clients by building good relationships and understanding and meeting their needs as a client.
Ability to make recommendations for products and services.
Ability to maintain the minimum sales requirements.
Ability to multi-task.
Maintain Cleanliness of work area.
Ability to work cohesively with a team in an upbeat and fast-paced call-center environment while upholding all company policies and procedures.
Recognizes opportunities to offer enhanced services to clients.
Ensures all social media inquiries are responded to within department threshold timelines.
Ensures administrative duties are completed accurately and within department threshold timelines.
Provides ticket for every interaction.
All other duties as assigned.