Customer Support Representative Tier 1 - Part-time
About The Position
Access Communications is seeking an energetic, motivated, customer-focused individual to join their team. Access is a fast-paced, dynamic organization with a positive work environment. As one of Saskatchewan’s Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, they offer competitive wages and a comprehensive benefits package. This is a part-time opportunity for a Customer Support Representative in Regina, SK. As a community-owned co-operative, they pride themselves on putting their customers first and being available when they need them most, which means shifts can include days, evenings, and weekends.
Requirements
- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
- Talent for handling a large number of calls efficiently and accurately in a busy environment.
- Continually striving to achieve targets and metrics.
- Ability to respond positively to constructive feedback.
- Ability to put into practice training on basic troubleshooting.
- Capacity to quickly adapt to new processes, procedures, and technology.
- Minimum grade 12 education.
- Clear Criminal Record Check.
Nice To Haves
- Previous Call Centre experience is an asset but not required.
Responsibilities
- Save the day by taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.
- Use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, and understanding their bill.
- Learn about products and services, including equipment like TiVo boxes, and teach customers about them.
- Keep up with constantly evolving information and procedures as part of a high-tech company that leads the way in TV, Internet, Phone, and Security services.
- Work a combination of days, evenings, and weekends with open availability.
Benefits
- Great Salary – Starting at $22.88/ hour!
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing competitive staff discounts on all services
- Company matched pension plan.
- Health and Wellness benefits
- Ongoing training and development opportunities with opportunities for career advancement.
- Volunteer Opportunities!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
