Customer Support Representative (Teller)

Decorah Bank & Trust Company•Decorah, IA

30m•Onsite

About The Position

Decorah Bank & Trust is seeking a full-time Customer Support Representative to join their growing Customer Support department. This role involves handling financial transactions, including receiving and paying out money, and maintaining records using bank software. The position also includes managing customer service calls related to debit cards, internet banking, and other inquiries. The ideal candidate will possess exceptional customer service skills, enjoy helping others, and have strong computer proficiency.

Requirements

High school diploma or general education degree (GED) or 3-6 months related experience.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Computer skills: Teller platform, MS Outlook, web browser
Excellent customer service skill
Abilities to meet deadlines

Responsibilities

Helps customers with various services such as check cashing, deposits, loan payments, change orders in a prompt, accurate and efficient manner.
Understands, explains and sells other products such as Personal money orders, savings bond redemption, internet banking, and other services the bank offers.
Actively listens to customers to recognize needs and opportunities to refer to other departments for maximum customer service.
Answers incoming customer support calls.
Works with walk in customers as needed.
Responds to customer emails, online banking messages and chat.
Admits customers to safe deposit vault.
Helps maintain adequate cash supply by ordering money and verifying cash, balances coin machine and cash vault.
Balances teller drawer and assures that cash and coin supply is kept under the maximum levels.
Assist in other areas of the bank, as needed.