Customer Support Representative (CSR) / Parts & Service

4Rivers Equipment LLC•Frederick, CO

29d

About The Position

If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This position ensures customer satisfaction in both our parts and service departments.

Requirements

High School Diploma or equivalent
Professional appearance and demeanor
Strong industry knowledge / ability to learn the industry quickly
Good communication skills
Energetic, Sociable and Self-Motivated
Assertive with a positive tone
Able to make decisions
Good listener
Strong work ethic
Regular and predictable attendance and punctuality is vital. Must attend work regularly and arrive at work on time. Failure to do so detrimentally affects team morale and productivity.

Responsibilities

Increase incremental parts sales.
Develop parts and service estimates and quotes as required
Prospect for new customers
Coordinate with Parts Manager regarding customers, promotions, product needs
Maintain Parts On Site Cabinets
Sell defined wear parts and promotional products
Deliver Parts when URGENT
Increase incremental labor sales.
Coordinate with Service Manager regarding service quotes and customer concerns
Sell inspection agreements
Sell maintenance packages
Prospect for new customers
Sell Extended Warranty and SECURE / PowerGard
Build customer loyalty by promoting and representing the 4Rivers organization.
Communicate customer problems via email to the responsible managers for resolution.
Complete JDU CSR Certification path
Complete other training as defined by manager
Develop a customer call schedule for the assigned area of responsibility
Make customer calls as scheduled
Submit call reports in a timely manner
Maintain A and B customer machine lists
Complete A and B customer product support purchasing profiles
Meet product support sales objectives