Customer Support - Picture Day Coordinator

Jostens • Eagan, MN

3h

About The Position

Customer Support plays a vital role in bringing JostensPIX (JPIX) Picture Day events to life. Supporting both our Operations and Sales teams, you’ll help prepare, organize, and execute memorable school experiences from start to finish. We’re looking for proactive team members with exceptional customer service skills, strong attention to detail, and a passion for creating smooth, successful events. Join our fast-growing division and help deliver picture-perfect days for schools and students! Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean.

Requirements

• Associate degree in business or service field or combination of education and equivalent experience
• 2-3 years experience in successful customer relations work including handling inbound and outbound calls
• Working level experience with the Microsoft Office suite
• Ability to work in a fast-paced environment managing a variety of operational needs while maintaining strong attention to detail
• Excellent verbal and written communication skills
• Fostering creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations
• Able to multi-task and work both independently and in a collaborative environment
• Comfortable with technology and learning new software applications
• Carry a positive disposition and teamwork attitude
• Able to independently plan, prioritize and organize competing demands that may be deadline driven
• Must have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August - October and variable/early start times from July through November

Nice To Haves

• Bachelors degree in business
• Exposure to and understanding of the industry and competition
• Advanced knowledge of the Microsoft Office Suite
• Knowledge of scheduling or logistics
• Key account management experience to demonstrate relationship support abilities

Responsibilities

• Assist. Work with JPIX teams for any operational or support activities to meet and exceed customer expectations
• Engage. Establish and build relationships with school contacts, utilizing a phone first approach
• Serve. Provide pro-active customer service to schools, sales reps, and internal partners
• Decide. Produce accurate, immediate decisions based on real-time information to adjust resources as changes occur
• Develop. Build deep rooted partnerships with key customer resources

Benefits

• Competitive healthcare (health, dental, vision, life)
• Voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account
• 401K match vested immediately
• Accrued paid time off
• Company paid holidays
• Tuition reimbursement after 6 months of service
• Pay transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees