Coordinator, Customer Support
About The Position
As our Customer Service Representative you will report to the Customer Service Manager from our Customer Care North America team. You will support our customers, both internal and external, by providing product and service information for multiple sites, resolving issues, and ensuring a high level of customer satisfaction. On a given day, you may: Respond to customer inquiries by phone, email, and chat. Provide accurate information about products, services, and policies. Resolve customer complaints and issues by identifying problems and determining the best solutions. Provide quotes, process orders, returns, and exchanges. Maintain detailed records of customer interactions, transactions, and feedback. Follow-up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders and shipments to provide excellent customer service. Manage assigned parts projects from inquiry to installation. Collaborate with other departments to ensure customer needs are met and issues are resolved. Participate in training sessions to stay updated on product knowledge and customer service best practices. Help develop and implement customer service procedures. Monitor customer satisfaction and provide feedback to management for continuous improvement.
Requirements
- 3+ years of experience in a customer service role
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Experience interpreting and responding to customer requests.
- Experience providing detailed troubleshooting and resolutions to users.
- Handle difficult customers and situations with empathy.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- You must be authorized to work in the US without sponsorship now or in the future.
Responsibilities
- Respond to customer inquiries by phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues by identifying problems and determining the best solutions.
- Provide quotes, process orders, returns, and exchanges.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow-up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders and shipments to provide excellent customer service.
- Manage assigned parts projects from inquiry to installation.
- Collaborate with other departments to ensure customer needs are met and issues are resolved.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Help develop and implement customer service procedures.
- Monitor customer satisfaction and provide feedback to management for continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
