Customer Support Coordinator

SilverSky • Fort Lauderdale, FL

23h • Onsite

About The Position

We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Customer Support Coordinator will up our cyber game.
This role combines customer relationship management with hands-on project management responsibilities, ensuring the seamless execution of initiatives that enhance customer satisfaction and retention.

Requirements

• An interest in Cyber Security
• Technical knowledge of common Information Security systems and technologies
• Customer focus: willingness to take full ownership of client issues and be "client advocate" internally
• Strong planning, written communication, note taking, and detailed follow-up skills
• Take initiative to solve client issues, identify opportunities, and learn new topics quickly
• Ability and desire to work professionally with a team, or independently, with minimal supervision
• Analytical mindset with problem-solving abilities.
• Customer-centric attitude with a focus on delivering value.

Nice To Haves

• Bachelor’s degree in business, management, or 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Proven experience in project management, including the ability to manage timelines, resources, and multiple priorities.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Proficiency in project management tools (e.g., Asana, Trello, or similar) and CRM systems (e.g., Salesforce, HubSpot).
• Ability to work independently and collaboratively in a fast-paced environment

Responsibilities

• Build strong relationships with key client contacts
• Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong
• Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients.
• Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities
• Demonstrate company value by explaining products and introduce service enhancements and additions
• Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations
• Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors
• Additional projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees