Customer Support Coordinator

Trinity Health • Des Moines, IA

2d

About The Position

At MercyOne, we care deeply about your well-being—both physical and mental. That’s why we offer a comprehensive benefits package designed to support you in every stage of life. Here’s an overview of what you can expect: Health and Wellness Personalized Health Insurance Plans: Including dental and vision coverage, available to you from Day 1. Wellness Programs: Designed to help you maintain a healthy lifestyle. Life Insurance Coverage: Providing peace of mind for you and your loved ones. Financial Security Education Reimbursement: Supporting your professional growth and development. 403b Retirement Plan with Company Match: Helping you plan for a secure future. Time Off and Flexibility Paid Time Off (PTO) Accrual: Begin earning PTO from Day 1. Six Paid Holidays: Enjoy time to rest and recharge. Long- and Short-Term Leave Options: Supporting you during life’s unexpected events. We’re committed to providing benefits that meet your needs and enhance your quality of life. Join us and experience a workplace that truly values you! What you will do: Provide support to users on all approved computer applications and hardware. Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT and other Medical Imaging information system users. Maintains ongoing technical expertise on computer products Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems. Manage report distribution during system downtime. Facilitate any report clean up after downtime. Prepare addendums for radiologists. Assist department staff with error correction including deleting images, merging patient accounts, correcting orders, linking studies and reports, etc . Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• High School diploma or High School equivalency
• Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.
• Two years of experience in a customer service environment.

Nice To Haves

• Two years working in a Medical Imaging environment or other healthcare organization preferred.
• Working knowledge of PACS software preferred.
• Working knowledge of clinical health care information systems is preferred (patient management, nursing orders, patient account, etc)

Responsibilities

• Provide support to users on all approved computer applications and hardware.
• Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT and other Medical Imaging information system users.
• Maintains ongoing technical expertise on computer products
• Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems.
• Manage report distribution during system downtime.
• Facilitate any report clean up after downtime.
• Prepare addendums for radiologists.
• Assist department staff with error correction including deleting images, merging patient accounts, correcting orders, linking studies and reports, etc

Benefits

• Personalized Health Insurance Plans: Including dental and vision coverage, available to you from Day 1.
• Wellness Programs: Designed to help you maintain a healthy lifestyle.
• Life Insurance Coverage: Providing peace of mind for you and your loved ones.
• Education Reimbursement: Supporting your professional growth and development.
• 403b Retirement Plan with Company Match: Helping you plan for a secure future.
• Paid Time Off (PTO) Accrual: Begin earning PTO from Day 1.
• Six Paid Holidays: Enjoy time to rest and recharge.
• Long- and Short-Term Leave Options: Supporting you during life’s unexpected events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees