Customer Support Phones - English/Spanish Bilingual 9.26
ModSquad•TX Remote, TX
•Remote
About The Position
ModSquad is seeking a bilingual English/Spanish Customer Support Representative to join their team. This role involves assisting and guiding customers, solving concerns, and helping them optimize the use of client products or services. The position offers work-from-home opportunities and flexible schedules, with the chance to work on projects for top-tier, contemporary brands. ModSquad has been a leader in customer experience services since 2007, supporting over 50 languages in more than 90 countries for a variety of clients from startups to Fortune 500 companies.
Requirements
- Professional English proficiency.
- Spanish language skills.
- Professional demeanor.
- Customer service-minded.
- Good de-escalation skills.
- Quiet place to receive phone calls.
- Dedicated laptop or desktop computer with Windows 10 or above.
- Quality headset.
- Quiet workspace to take calls.
- Willingness to install MSQ security software and 2FA app on the phone.
Nice To Haves
- Previous phone experience.
Responsibilities
- Assist and guide customers to the right answers.
- Solve customer concerns.
- Act as a GPS for customers to understand and optimize the best use of a client's product or services.
Benefits
- Flexible schedules
- Work-from-home opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
