Customer Support Phone Specialist - Part-time
About The Position
Team Passumpsic is looking for committed, compassionate people who know how to listen, process and react accordingly. This position is a primary contact between the Bank and its customers; accordingly, it requires excellent customer service skills. Customer Support is the bank’s Call Center, as such you will take calls from customers, answer questions or address any concerns they may have. All customer interactions will be handled in a friendly, courteous, and knowledgeable manner. This position provides support for customers and staff on the bank’s Digital Banking products, services, and software to include Debit Cards, Online and Mobile Banking platform, and all electronic payment channels. We are a workplace that highly values the contribution of our people. We believe if we work together we can accomplish amazing feats for our community. To this end we recruit bright, energetic and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for advancement and learning new skills. We really believe that when our employees succeed, everyone wins.
Requirements
- Excellent customer service skills.
- Ability to listen, process and react accordingly.
- Patience and compassion to deal with customers appropriately in their times of need.
- Passion and personality.
Responsibilities
- Take calls from customers.
- Answer customer questions.
- Address customer concerns.
- Handle all customer interactions in a friendly, courteous, and knowledgeable manner.
- Provide support for customers and staff on the bank’s Digital Banking products, services, and software to include Debit Cards, Online and Mobile Banking platform, and all electronic payment channels.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
