Customer Support Operations Intern

Nasuni•Cary, NC

9h•Hybrid

About The Position

Nasuni is seeking a Customer Support Operations Intern to join their Customer Experience (CX) team for Summer 2026. This internship provides hands-on exposure to technical support operations within a fast-paced SaaS environment, supporting enterprise customers and internal teams. The intern will contribute to real-time support workflows, assist with case triage, improve documentation, and help identify opportunities to increase efficiency through process improvements and emerging AI-enabled workflows. This role is ideal for a rising senior undergraduate student or first-year master’s student who is interested in customer support, SaaS operations, or technical services, and is eager to develop practical skills in customer communication, troubleshooting, and operational excellence. Nasuni is the unstructured data foundation for enterprise teams—and the AI that supports them. They manage, protect, and activate the world's unstructured data so organizations can work smarter, spend wisely, and create safely without limits. Their AI-ready platform helps enterprises modernize file infrastructure—supporting secure collaboration, resilience, and intelligent automation across global environments. Nasuni’s Cary office is a key hub for customer experience and support excellence, where teams work closely together to deliver high-quality outcomes for enterprise customers. In this role, the intern will collaborate with experienced support and engineering professionals, gaining hands-on exposure to real-world SaaS operations in a fast-paced, team-oriented environment. As a summer intern, the individual will benefit from structured mentorship, meaningful project work, and cross-functional collaboration, building practical skills in customer support, technical troubleshooting, and operational workflows while contributing to a platform that powers enterprise data environments globally.

Requirements

Currently enrolled as a rising senior (undergraduate) or first-year master’s student
Must be based in or able to commute to Cary, NC for the duration of the internship
Available for the full 10-week program (June 1 – August 7, 2026)
Strong written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple tasks and prioritize effectively
Comfortable working in a collaborative, team-oriented environment
Interest in customer support, SaaS, or technical operations

Nice To Haves

Familiarity with operating systems (Linux, macOS, or Windows)
Exposure to help desk or ticketing systems (e.g., Salesforce, Jira)
Basic troubleshooting or technical problem-solving experience
Experience working with documentation or knowledge bases
Exposure to AI tools (e.g., ChatGPT, Claude) for summarization, analysis, or workflow support

Responsibilities

Assist in triaging incoming customer support cases and routing them to appropriate teams
Support ticket queue management to help ensure timely responses and resolutions
Perform initial troubleshooting and gather relevant diagnostic data for reported issues
Maintain and improve internal and customer-facing documentation (knowledge base, FAQs, runbooks)
Monitor support channels and escalate high-priority or time-sensitive issues
Participate in case reviews and team meetings to learn support best practices
Analyze support trends and contribute to process improvement recommendations
Assist with customer follow-ups to ensure issue resolution and satisfaction
Support the team in identifying opportunities to leverage AI tools for documentation, summarization, and workflow efficiency