Summer Intern – Customer Support (Support Consulting & Operations)

Stibo Systems • Atlanta, GA

2d • Hybrid

About The Position

We are looking for a motivated Summer Intern (10–12 weeks) to join our Customer Support organization. This internship is designed to give hands-on experience with enterprise customer support operations, drawing from both Support Consultant and Support Manager responsibilities. You will work alongside experienced support professionals to help deliver high-quality customer support, learn how incidents and escalations are managed, and gain exposure to how support teams collaborate internally to drive customer satisfaction. This is a hybrid position. While some work can be done remotely, we expect the intern to spend a portion of their working hours each week at our Atlanta office to collaborate closely with the local team and participate in on-site activities. This role is ideal for students interested in technology, customer experience, operations, or IT services. What You’ll Learn & Do Customer & Support Operations Exposure Assist Support Consultants with day-to-day ticket handling, including triage, documentation, and follow-ups under supervision Learn how customer issues are analyzed, prioritized, and resolved in alignment with support SLAs and quality standards Support the preparation of clear customer communications, including status updates and resolution summaries Observe and assist with incident and problem management activities, including root cause documentation Support Management & Process Insight Gain exposure to support management responsibilities, such as workload coordination, escalation tracking, and service reporting Help document and improve support processes, templates, or internal knowledge articles Assist with preparing metrics, summaries, or materials used in internal support reviews Collaborate with cross-functional teams (engineering, product, customer success) to understand how support fits into the broader organization Professional Development Learn best practices for customer-focused communication, empathy, and professionalism in a support environment Develop foundational understanding of support tools, workflows, and enterprise applications Receive mentorship and feedback from experienced Support Consultants and Support Managers What We’re Looking For Required Qualifications Currently pursuing a Bachelor’s or Master’s degree in: Information Systems, Computer Science, Business, Operations, or a related field Strong written and verbal communication skills in English Interest in customer support, technology, or service delivery Ability to learn quickly, take initiative, and work collaboratively Preferred Qualifications Coursework or experience related to IT, customer experience, or process improvement Comfort working with data, documentation, or structured workflows Previous internship, part-time work, or project experience in a customer-facing or technical role What You’ll Gain Hands-on experience in a global, enterprise-level support organization Practical exposure to both individual contributor (Support Consultant) and coordination/leadership (Support Manager) responsibilities Real-world understanding of how support teams deliver value to customers Development of transferable skills in communication, analysis, and problem-solving Why Join Us You’ll be part of a supportive team that values learning, collaboration, and continuous improvement. This internship provides meaningful work, real responsibility, and insight into potential long-term career paths within Customer Support or related functions. Join Stibo Systems, where we embrace 'All Kinds of Data Minds.' Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers. At Stibo Systems, our people are key to our success and you will find an environment that values creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives. Interested? We review applications continuously, so please apply as soon as possible. We look forward to hearing from you! At Stibo Systems, our people are key to our success and you will find an environment that values creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives. Stibo Systems is the master data management company that enables enterprises to become data-driven. In a world of complexity and uncertainty, we provide stability and transparency. That’s why some of the world’s most renowned brands choose to work with us. The Stibo corporation has existed since 1794. Today, Stibo Systems is held by a foundation, which allows us to focus on the long-term development of a strong product portfolio and obsess about servicing our customers. All without the interruptions of mergers and acquisitions. Being a global company with Danish roots, we’ve been delivering solutions for large, complex customers since our inception. Today, more than 700 employees in 18 global offices work closely with our customers to build and manage a single transparent, trusted source of data.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in: Information Systems, Computer Science, Business, Operations, or a related field
• Strong written and verbal communication skills in English
• Interest in customer support, technology, or service delivery
• Ability to learn quickly, take initiative, and work collaboratively

Nice To Haves

• Coursework or experience related to IT, customer experience, or process improvement
• Comfort working with data, documentation, or structured workflows
• Previous internship, part-time work, or project experience in a customer-facing or technical role

Responsibilities

• Assist Support Consultants with day-to-day ticket handling, including triage, documentation, and follow-ups under supervision
• Learn how customer issues are analyzed, prioritized, and resolved in alignment with support SLAs and quality standards
• Support the preparation of clear customer communications, including status updates and resolution summaries
• Observe and assist with incident and problem management activities, including root cause documentation
• Gain exposure to support management responsibilities, such as workload coordination, escalation tracking, and service reporting
• Help document and improve support processes, templates, or internal knowledge articles
• Assist with preparing metrics, summaries, or materials used in internal support reviews
• Collaborate with cross-functional teams (engineering, product, customer success) to understand how support fits into the broader organization
• Learn best practices for customer-focused communication, empathy, and professionalism in a support environment
• Develop foundational understanding of support tools, workflows, and enterprise applications
• Receive mentorship and feedback from experienced Support Consultants and Support Managers

Benefits

• You’ll be part of a supportive team that values learning, collaboration, and continuous improvement.
• This internship provides meaningful work, real responsibility, and insight into potential long-term career paths within Customer Support or related functions.

What This Job Offers

• Career Level: Intern