Coates Career Opportunities Customer Support Officer - Platinum

Coates • Belmont, WA

10d • Onsite

About The Position

As a Customer Support Officer – Platinum, you'll be the first point of contact for our tier-one customers and major projects, understanding their needs and delivering solution-focused outcomes. Working closely with our branch network, transport and fleet teams, you'll help deliver an exceptional customer experience from first enquiry through to fulfilment.

Requirements

• Experience in customer service, sales support or a similar fast-paced environment
• Excellent communication and relationship-building skills
• Strong problem-solving ability and a customer-first mindset
• The ability to manage competing priorities and changing customer demands
• A high level of attention to detail, resilience and personal accountability
• Proficiency with Microsoft Office and Outlook

Nice To Haves

• CRM experience is highly advantageous but not essential

Responsibilities

• Responding to customer enquiries via phone, delivering exceptional customer service every time
• Providing customers with product and service information via email and web enquiries
• Sourcing equipment through our branch network to meet customer requirements
• Preparing quotes, hire schedules, invoices and purchase orders
• Coordinating equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
• Building strong customer relationships and providing proactive, solution-focused support

Benefits

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to employee discounts, benefits and wellbeing program, including Fitness Passport
• Purchased additional leave program
• Novated leasing and salary sacrifice
• Volunteering opportunities through the Coates Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed