Customer Support Manager

JBT Marel•Alpharetta, GA

11d•Hybrid

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Customer Support Manager is responsible for planning, coordinating, and executing key after-sales activities for our clients, in pilot or commercial projects as well as maintaining an excellent relationship with these clients. The position requires technical and operational knowledge of the digital solutions commercialized by JBT Marel (OmniBlu). It also requires background knowledge of the Food Process Industry where these solutions will be implemented (Protein Processing Plants). This knowledge will be used to improve the customer's learning process with new technologies and to meet the needs and expectations of the client as quickly as possible. On a given day, you may: OmniBlu Customer Support Manager focuses on warm side (coating, frying, cooking) and freezing product lines You will be the primary contact between JBT Marel and the customers after the OmniBlu System installation. This position is the direct line to customers regarding machine performance data and communication using OmniBlu. Training on the equipment and sending weekly reports is a crucial part to this role. You will facilitate the process of new technologies adoption (OmniBlu) with JBT Marel customers, understand their needs and business objectives, and identify how JBT Marel can add value with novel solutions. This includes training and ongoing meetings to review needs and impact You will maintain frequent contact with the clients to verify the operation of the implemented solutions and offer full assistance for additional training on how to use the system or troubleshooting.

Requirements

Bachelor's degree in Data Science, Automation Engineering, Computer Engineering, Business Administration, or similar fields.
Understanding of new technological solutions for the digital Food Industry and their impact on Food Processing Plants.
Hands-on experience with Food Processing and/or large machine operation.
Advanced skills with computer systems and software.
Ability to work in a team-oriented, collaborative environment.
Valid driver's license.
Authorization to work in the US without sponsorship now or in the future.

Responsibilities

Planning, coordinating, and executing key after-sales activities for clients in pilot or commercial projects.
Maintaining an excellent relationship with clients.
Serving as the primary contact between JBT Marel and customers after OmniBlu System installation.
Acting as the direct line to customers regarding machine performance data and communication using OmniBlu.
Providing training on equipment and sending weekly reports.
Facilitating the adoption of new technologies (OmniBlu) with JBT Marel customers.
Understanding customer needs and business objectives, and identifying how JBT Marel can add value with novel solutions.
Conducting training and ongoing meetings to review needs and impact.
Maintaining frequent contact with clients to verify the operation of implemented solutions.
Offering full assistance for additional training on how to use the system or troubleshooting.
Collaborating with the sales and technical teams to improve products and design new offers as part of the company's portfolio.