Customer Support Manager

thyssenkrupp Materials NA • Greer, SC

20h • $70,000 - $75,000 • Onsite

About The Position

Represent ThyssenKrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented.

Requirements

• Strong leadership and multi tasking ability
• Excellent organizational skills
• Previous experience in customer service and supervisory capacity
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software

Nice To Haves

• Preferred quality knowledge within an automotive environment

Responsibilities

• Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client.
• Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily.
• Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained.
• Assign employees to various tasks required to complete a job successfully.
• Evaluate employees’ job performance and address issues in a manner that is consistent with company policies and practices.
• Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite.
• Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise.
• Know when to make decisions, or when to defer to higher authorities.
• Address problems and deal with conflicts that may arise amongst customers or employees as necessary.
• Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems.
• Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job.
• Develop relationships to lead to additional business opportunities within current accounts.
• Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more.
• Communicate issue with the Credit Manager as appropriate.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed