Customer Support Manager

Select • Midland, TX

9d

About The Position

Select’s Customer Support Manager serves as a liaison between the customer and Select Water Solutions. The role maintains customer relationships by understanding, implementing, and communicating customer needs to Select management. The position is part of the Frac Tank Rental business unit, reports to the Senior Operations Manager, and requires travel. The schedule is traditionally Monday through Friday, 8 a.m. to 5 p.m., unless operations dictate otherwise.

The role involves regular customer contact, coordinating customer needs with operations and account representatives, monitoring personnel and equipment availability, supporting sales and prospecting efforts, and maintaining records and reports. The employee is expected to prioritize personal and business ethics, complete required training, and participate in the company’s Environmental, Health and Safety initiatives. Duties may change or be assigned by the manager.

Requirements

• Five to ten years of experience in a customer-facing role, with a strong track record of relationship management and account development.
• Strong facilitation skills and the ability to influence customer decision-makers.
• Prior experience coordinating and determining focused sales strategies by facilitating, organizing, and initiating sales efforts.
• Ability to develop an understanding of current and future customer projects and expectations through frequent contact with key client personnel.
• Valid driver’s license and eligibility to drive a company vehicle under Select’s insurance guidelines.
• Comfort with MS Office, including Word, Excel, Adobe, Outlook, Teams, and PowerPoint.
• Superior interpersonal skills and ability to work as part of a cohesive team.
• Strong analytical, organizational, and planning skills.

Nice To Haves

• Bachelor’s degree preferred.
• Ten years of relevant work experience may be accepted in lieu of formal education.

Responsibilities

• Meet and communicate with customers daily to understand their needs.
• Communicate customer needs and implementation approaches with the Operations Manager and Corporate Account Representative.
• Provide market intelligence, including competition, trends, status, and progress, to the manager and established information-sharing channels.
• Follow up to ensure personnel and equipment needs are met for current jobs.
• Follow up to ensure personnel and equipment remain available as customer needs change.
• Maintain customer relationships as additional jobs and needs arise.
• Complete required reports in a timely manner.
• Prioritize personal and business ethics in dealings with customers and company personnel.
• Maintain accurate records of sales and prospecting activities, including sales calls, presentations, closed sales, and follow-up activities with supported customers.
• Participate in and complete company-required training programs.
• Participate in Environmental, Health and Safety initiatives established by the company.
• Follow instructions and perform other duties assigned by the manager.
• Prospect potential customers and industries and educate them about Select’s services.
• Coordinate and determine focused sales strategies by facilitating, organizing, and initiating sales efforts.
• Maintain frequent personal contact with key client personnel to understand current and future projects and expectations.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance plans.
• Paid vacation days and paid holidays.
• 401(k) retirement and savings plan with company match.
• Annual uniform allowance.
• Referral bonus with no cap on the amount of referrals.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed