Customer Support Manager
TMC Transportation
•Onsite
About The Position
The primary function of a Customer Support Manager is to manage the Customer Support Department by creating methods on continuous improvement through daily delegation, weekly activities, and providing excellent leadership and management guidance.
Requirements
- High School Diploma required
- Ability to use Microsoft Office product efficiently and effectively
- Fluent keyboard proficiency and 10-key
- Excellent interpersonal skills
- Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
- Possess courteous, yet assertive telephone personality
- Ability to function in a fast-paced work environment and tolerate stress
- Ability to stay organized on multiple tasks
Responsibilities
- Manage and continually work on improvements with the detention department
- Manage and continually work on improvements with the precall department
- Manage annual reviews for all members of the Customer Support Department to ensure timely implementation and development on each individual
- Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
- Communicate with customers and sales on dwell issues
- Provide back-up assistance to the Customer Service Representative for load entry
- Maintain various management reports on a periodic basis
- Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched
- Provide information to customers inquiries and redirect if necessary
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
