Customer Support Manager

Select • Odessa, TX

2d • Onsite

About The Position

Select’s Customer Support Manager oversees the management of client accounts and develops policies and processes to ensure positive relationships with clients.

Requirements

• 6 or more years of related working experience is required.
• Bachelor’s degree in a related field or equivalent working experience is required.
• Ability to work as part of a team.
• Oral and written communication skills.
• Customer/client orientation.
• Detail oriented.
• Ability to meet deadlines.
• Project management skills.
• Interpersonal skills.
• Self-direction.

Responsibilities

• Meets regularly with assigned client accounts, by phone or in person.
• Ensures that clients are consistently satisfied with the organization's product and services, and resolves escalated issues.
• Evaluates the client's needs and proposes potential solutions.
• Serves as a single point of contact for the client and may coordinate the work of client service teams.
• Identifies and escalates cross-selling or upselling opportunities.
• Provides client trainings or basic support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager