Astroturf Customer Support Manager
AstroTurf•Dalton, GA
•$1 - $1•Onsite
About The Position
The primary function of this role will be to service AstroTurf existing customers, direct customers to correct regional teams, and promote AstroTurf services.
Requirements
- HS diploma/GED required
- Microsoft Office ( Word, Excel (Reporting), Power Point)
- Basic Computer Skills
- Experience in customer service
- Strong Communication Skills
- Familiarity with AstroTurf Maintenance practices
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Cold Calling Existing Customers
- Building out AstroTurf Database with correct customer information
- Taking all calls that come into the AstroTurf 1800 # and providing service or directing call to correct regional team member.
- Marketing blasts to all customers as directed by Marketing
- Marketing Promotions
- Service Specials
- General AstroTurf Updates
- Reporting on Maintenance Sales that are driven by extended outreach to customer network
- Sending out AstroTurf Warranties and tracking warranty timeline in customer database.
- Sending Field Lists to Sales Team of Existing Customer list with fields going out of warranty
Benefits
- Health, dental, vision, 401k, life, STD/LTD
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
