Customer Support Manager II

RIM logistics, ltd. • Los Angeles, CA

9d • $75,000 - $85,000

About The Position

This position is responsible for the retention, growth, and operational excellence between RIM and our customers. Responsible for the day-to-day management of assigned accounts, ensuring client satisfaction, support and meeting targets established by organizational sales strategy, maintain exceptional levels of service through cross functional channels and support/implement other improvements within the Branch Business Development Group as required. This position will be required to know and adhere to RIM’s Quality policy and uphold quality standards as well as conform to policies and procedures.

Requirements

• Knowledge of RIM's Quality policy
• Uphold quality standards
• Conform to policies and procedures

Responsibilities

• Day-to-day management of assigned accounts
• Ensuring client satisfaction and support
• Meeting targets established by organizational sales strategy
• Maintain exceptional levels of service through cross functional channels
• Support/implement other improvements within the Branch Business Development Group as required
• Adhere to RIM’s Quality policy and uphold quality standards
• Conform to policies and procedures

Benefits

• Medical
• Dental
• Vision
• 401(k) Plan
• Health Savings Account
• Transportation Savings Account
• Short Term Disability
• Voluntary Critical Illness & Accident Insurance
• Wellness Benefits
• Paid Time Off
• Cultural Heritage Day
• Volunteer Time Off
• Life Insurance & AD&D
• Long Term Disability
• Recognition Program
• Employee Assistance Program
• Employee Resource Group/s
• 401(k) Discretionary Company Matching Contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed