Customer Support Liaison

Overhaul Group Inc•Ann Arbor, MI

11d•Onsite

About The Position

Help support the Overhaul Help Desk, being a direct liaison with customers. In addition to supporting operational activities and new business activity. In this role, you will be responsible for answering help desk inquiries from customers, creating customer activity reporting, supporting new customer launches, and day to day operations activities as required.

Requirements

A vital part of the role’s competence is communication
Outstanding written and verbal ability
Proficient in Microsoft Office
Excellent communication skills
Self-motivated and requires little oversight/direction
Analytical skills and hands-on with data
Works collaboratively

Nice To Haves

Bachelor's degree in Supply Chain, Business Administration or other related preferred

Responsibilities

Answer Help Desk phone calls and emails primarily from OEM customers and their dealerships
Become a subject matter expert on the Overhaul platform, primarily focused on Finished Vehicle
Provide/support on-line or F2F training for new customer or capability launches
Identify system issues or capability enhancements
Create/administer customer KPIs
Support ad hoc operational needs (ETA analysis, locations, etc…)
Support new business development pursuits (Proof of Values, Customer Meetings, Conferences)
Provide a high level of transparency and communication across the organization
Support Customer Facing Lead to drive production adoption and value creation within responsible accounts