Customer Support Lead

DRT Holdings, LLC • Winsted, CT

2h • Onsite

About The Position

Provides customer service support by handling customer calls, resolving inquiries, and maintaining positive customer relationships. Performs administrative and order-processing functions, including data entry, documentation, inventory management, and maintaining accurate customer records. Prepares monthly reports and utilizes Microsoft Office and other PC-based systems to support sales and operational activities.

Requirements

• High School Diploma or demonstrated equivalent combination of education, training, and experience.
• 2 to 4 years of prior customer service, or related experience.
• Professional interactions with customer and employees.
• Regular and predictable worksite attendance.
• Ability to work under fast-paced conditions.
• Adept to problem solving, ability to make decisions and use good judgment.
• Ability to multi-task priorities, communicate effectively, and remain organized.
• Ability to learn new skills and acquire information.
• Must be fluent in English with the ability to read, analyze, and interpret manufacturing drawings, technical journals, financial reports, and legal documents.
• Must be able to respond to inquiries or complaints from employees, regulatory agencies, or members of the business community.
• Uses addition, subtraction, multiplication and division of numbers including decimals and fractions.
• Uses simple formulae, charts, tables, drawings, specifications, schedules.
• Checks reports, forms, records and comparable data where interpretation is required involving basic skills knowledge.
• Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Responsibilities

• Handle phone calls from customer, manage customer portals, commitments and all levels of the site customer relationship.
• Work closely with Sales Directors for timeliness in quoting and strict adherence to the contract review process.
• Assist in resolving customer inquiries and maintain customer relations.
• Complete administrative tasks and input customer information into databases for documentation.
• Knowledge of commonly used concepts, practices, and procedures within the sales arena.
• Order processing, knowledge of PC based computers and familiar with Microsoft Office.
• Inventory management and ability to plan buffer stock.
• Provide Monthly reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED