Customer Support Intern

Harris • Atlanta, GA

58d

About The Position

As a Customer Support Operations Intern, you will play a key role in analyzing, documenting, and optimizing our customer support processes and systems. You will contribute to initiatives aimed at improving how customer inquiries are handled, ensuring consistency, accuracy, and overall efficiency within our support operations. This role is ideal for someone looking to apply analytical skills to real-world business challenges within a dynamic customer-focused environment.

Requirements

• Currently pursuing a degree program in Business Administration, Information Systems, Operations Management, or a related analytical field.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex information.
• Ability to work independently on assigned tasks and collaborate effectively within a team environment.
• Strong organizational skills and the ability to manage multiple priorities.

Nice To Haves

• Familiarity with CRM systems (e.g., Salesforce) is beneficial.

Responsibilities

• Analyze existing customer support workflows and identify areas for improvement.
• Document and standardize operational guidelines and procedures related to case handling and client-specific requirements.
• Assist in configuring and updating our CRM system (e.g., Salesforce) to reflect optimized routing rules and client support guidelines.
• Collaborate with support agents, managers, and other internal teams to gather requirements and ensure accurate implementation of process changes.
• Contribute to initiatives focused on improving data quality and consistency within our support systems.
• Develop clear and comprehensive documentation for support processes and system configurations, ensuring easy access and understanding for the team.
• Participate in reviewing and validating process improvements with relevant stakeholders.

Benefits

• Real-World Operational Experience: Contribute to significant projects that directly improve the efficiency and effectiveness of a customer support organization.
• Process Optimization Skills: Gain practical experience in analyzing, documenting, and optimizing business processes, leading to tangible improvements.
• CRM System Proficiency: Enhance your skills in configuring and utilizing industry-standard CRM platforms like Salesforce.
• Business Acumen: Develop a deeper understanding of customer support operations, the importance of data-driven decision-making, and how operational efficiency impacts customer satisfaction and business growth.
• Mentorship: Receive daily guidance and support from experienced Customer Support leaders and the Customer Support Manager, fostering your professional development.
• Cross-Functional Collaboration: Work closely with various internal teams, including Account Managers and Sales, to ensure seamless support delivery.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed