Customer Support Executive

NielsenIQ

1d•Remote

About The Position

The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients. Flexible remote working model.

Requirements

You have a strong interest in building a career in a data-driven environment.
You are a quick learner with a positive attitude and mindset, and a focus on self-development.
You are able to communicate openly with team members and stakeholders
Availability to work from 1.00pm -9.00pm local time
Experience in a Customer Service role, ideally in a Business to Business environment
Good communication skills in English (writing and speaking).
Ability to investigate issues, think critically, and find solutions.
Strong computer literacy and willingness to learn and adapt to new tools and processes

Responsibilities

Responding to queries, both internal and external, within agreed business SLAs. These will be across telephone, email or online communication channels.
Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional “value – add” services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances.
Working with the Account Manager team to ensure our portfolio of accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
Regular reporting according to customer & business needs.