Customer Support Executive

Bright Vision Technologies•Katy, TX

3d•Remote

About The Position

Bright Vision Technologies is a forward thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting edge technologies to create scalable secure and user friendly applications. As we continue to grow we are looking for a skilled Customer Support Executive to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well respected organization offering tremendous career growth potential. Role: Customer Support Executive Work Mode: Fully Remote with EST or CST working hours Duration: 6 Months We are seeking a Digital Customer Support Specialist to support digital products and applications used by customers service providers and internal teams. This role focuses on troubleshooting issues managing customer interactions and coordinating with technical teams to ensure timely and high quality resolutions. The ideal candidate will act as a bridge between customers and internal teams ensuring smooth operations and continuous improvement of digital products and services.

Requirements

Strong experience in customer support or account management in application software or digital product environment
Ability to troubleshoot and resolve issues related to cloud applications digital platforms and devices
Experience in triaging prioritizing and tracking defects through resolution
Strong communication skills with ability to interact with customers sales teams and internal stakeholders
Ability to interpret data analyze issues and provide meaningful insights
Self motivated proactive and able to work in a fast paced environment
Willingness to learn technical aspects of current and future digital products
Ability to build strong customer relationships and deliver customer focused solutions
Strong accountability and ownership mindset
Bachelor degree minimum
Experience in customer support account management or related field in application software domain

Nice To Haves

Experience with AWS and Jira tools
Experience supporting digital or telematics products
Exposure to product support or software development coordination
Experience creating training materials or user documentation

Responsibilities

Support day to day operations within the customer support group including triaging and prioritizing incoming issues
Track and facilitate technical resolution by coordinating with product support and software development teams
Investigate troubleshoot and resolve issues related to cloud applications digital platforms and devices
Manage customer equipment and device registration processes
Collaborate with sales teams customers and internal stakeholders to resolve technical issues
Act as a customer advocate to ensure quick and quality resolutions
Propose improvements to products and services based on customer feedback
Evaluate solutions based on customer requirements and business needs
Prepare operating manuals reference materials and training content for customers and sales teams
Support product development by providing feedback testing and validation inputs