Customer Success Engineer_Austin/Denver

Agora (NASDAQ: API) • Austin, TX

1d

About The Position

We’re hiring a Customer Support Engineer (CSE) who thrives at the intersection of real-time communication and AI (Voice AI, Conversational AI).
This isn’t traditional support—you’ll work directly with developers to troubleshoot issues, guide integrations, and design solutions, while also engaging with the broader developer community

Requirements

• Strong interest in AI/LLMs and real-time technologies
• Hands-on troubleshooting and debugging skills
• Clear communicator with a developer-first mindset
• Comfortable engaging both 1:1 and in community settings

Responsibilities

• Support SDK integrations (RTC, Signaling, Cloud Recording, Conversational AI)
• Troubleshoot audio/video, network, and platform issues
• Analyze logs, reproduce issues, and identify root causes
• Provide integration guidance and best practices
• Escalate and track issues with engineering
• Act as the voice of the customer (feedback, feature requests)
• Participate in developer communities (meetups, events, workshops)
• Support technical sessions and share AI + RTC best practices
• Bridge feedback between developers and internal teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees