Customer Support Engineer

KLA•Austin, TX

4d•Onsite

About The Position

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Requirements

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.
Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
Must have working knowledge of MS DOS, Windows software as well as MS Office products.
Excellent communication and customer interfacing skills.
Good organizational skills.
An adaptable approach to working hours, locations and conditions.
A flexible approach to work responsibilities, enabling both independent and team working.
Ability to work alone or unsupervised for extended period, often in difficult conditions.
A systematic and logical approach to problem solving.
Must be able to travel > 50% of time to support the customer base as required.
Must be able to travel > 50% to support the customer base as required.
Lift 50 lbs. overhead occasionally
Lifting 50 lbs. frequently
Bend from the waist
Lift items overhead safely
Work on hands and knees or on their back while servicing equipment
Be able to bend and twist to gain access to service the equipment
Read and interpret schematics
Read and interpret signs, placards and manuals
View the full color spectrum
Be able to work standing at the system in up to 2-hour intervals
Be able to perform a system chamber clean which requires the following Remove all chamber components such as turbo pump, source parts, and electrode
Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR
Work autonomously
Work in a product wafer fab clean room environment
Bachelor's Level Degree and 0 years related work experience

Responsibilities

To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
To generate a close working relationship with the customers to enable the company to sell its product portfolio.
Provision of feedback enabling the pro-active identification of product and business process improvements.
Timely completion of all field reports.
Other duties as required.