Customer Support Engineer

FTAI Aviation LLC • Montreal, QC

5d • Onsite

About The Position

As a Customer Support Engineer, you will play a critical role in supporting and managing aircraft engine assets throughout shop visit events. Acting as the central point of coordination between internal teams, maintenance shops, and FTAI’s external customers, you will ensure clear communication, timely technical updates, and smooth execution of maintenance activities. This is a highly visible, hands‑on role that blends technical expertise with customer-facing interaction. You will contribute directly to customer satisfaction by providing transparency into engine maintenance progress, supporting issue resolution during shop visits, and aligning all stakeholders on schedule, scope, and outcomes. The ideal candidate is dependable, detail‑oriented, and eager to grow. A foundational understanding of jet engine operation and maintenance is required, with meaningful opportunities to expand technical responsibility and career growth as experience is gained. This position is office‑based, five days per week.

Requirements

• Bachelor’s degree in engineering or a related technical field
• Experience in an aviation engineering or technical role
• Prior CFM engine maintenance experience with an airline, MRO, leasing company, or OEM is strongly preferred
• Proven experience working with technical documentation such as contracts, manuals, workscopes, and specifications
• Comfortable working in a fast‑paced, dynamic shop environment
• Strong analytical skills with exceptional attention to detail
• Excellent written and verbal communication skills in English
• Ability to build effective working relationships across teams and external partners
• High level of initiative with the ability to manage multiple priorities simultaneously
• Proficiency in MS Office (especially Excel and Word) and ability to quickly learn new systems
• Willingness to travel occasionally to support engine maintenance activities
• Intermediate level knowledge of English is necessary to communicate with other company locations, partners and clients located outside Quebec, and to read, interpret, and produce documentation, correspondence, and reports in English as needed.

Responsibilities

• Track engine maintenance events from induction through completion, ensuring milestones stay on schedule
• Support work scoping activities, including work instructions, configuration management, and deviation approvals
• Review, track, and communicate maintenance findings, scope changes, and technical deviations during shop visits
• Monitor engine status across the MRO network to support accurate planning and forecasting
• Serve as a technical liaison among customers, vendors, internal teams, and management
• Support customer meetings, calls, and written communications with clear and accurate technical information
• Respond promptly to technical inquiries from customers, shop personnel, and leadership
• Provide on‑wing troubleshooting support to help resolve lessee technical issues and maximize engine time on‑wing
• Travel occasionally to FTAI shops or external MROs to perform engine reviews and table inspections

Benefits

• Competitive compensation
• Vacation, personal days, holidays, and parental leaves
• Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment
• Virtual Health Care (24/7 access to medical professionals)
• A Wellness Spending Account to aid in your wellness journey
• Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
• Medical Travel Insurance
• Onsite fitness facilities at our main office locations
• A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees