Customer Support Engineer
About The Position
This role is within the Support & Production – S4 organization. The Customer Support Engineer works to achieve operational targets within their job area, with significant impact on the achievement of results for the team. The work consists of tasks that are typically not routine and is performed independently under limited supervision. The individual is frequently required to apply discretion within broad operational boundaries and procedures. They communicate with contacts typically within the department on matters that involve obtaining or providing information on matters of significant importance to the team, and explains practices, policies, and procedures to reach agreement. The role is responsible for making moderate changes in systems and processes to solve problems or improve the effectiveness of the team. The individual is expected to independently propose solutions to problems for manager review. Daily challenges are typically not complex and may require analysis to understand and resolve. The Customer Support Engineer is responsible for providing guidance, coaching, and training to other employees within the team and may delegate tasks or be responsible for reviewing work. This role requires specialist knowledge of operational systems and practices typically obtained through extensive work experience or education.
Requirements
- Requires specialist knowledge of operational systems and practices typically obtained through extensive work experience or education
- Requires a minimum of 7 years of experience
- May require vocational or technical education
Responsibilities
- Works to achieve operational targets within job area, with significant impact on achievement of results for the team
- Work consists of tasks that are typically not routine
- Works independently under limited supervision
- Frequently required to apply discretion within broad operational boundaries and procedures
- Communicates with contacts typically within the department on matters that involve obtaining or providing information on matters of significant importance to the team
- Explains practices, procedures, and policies in order to reach agreement
- Responsible for making moderate changes in systems and processes to solve problems or improve effectiveness of team
- Expected to independently propose solutions to problems for manager review
- Daily challenges are typically not complex, and may require analysis to understand and resolve
- Responsible for providing guidance, coaching, and training to other employees within team
- May delegate tasks within a team or be responsible for review of work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
