Customer Support Engineer
About The Position
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Requirements
- Analytical skills
- Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
- Basic automation functionality on assigned equipment set.
- Microsoft Office suite proficiency is required.
- Attainment of Certification Level 2 or PM Training. Basic proficiency in systems level repair of a product within a family is required.
- Experience on KLA based systems
Responsibilities
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
- Develops technical proficiency in understanding automation with exposure to various systems.
- Preventive Maintenance (PM) aspects of assigned equipment set.
- PM work can be done with instruction of a manager or senior engineer.
- Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
- Basic Semiconductor industry process knowledge required. KLA class for Introduction to semiconductor processes will be provided.
- Good interpersonal/communication skills in understanding customer needs.
- Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
- Ability to troubleshoot issues/failures in software and electronic systems.
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
