Customer Support Engineer

Ness Digital Engineering

23d

About The Position

We are seeking a proactive and technically skilled Customer Support Engineer to provide high-quality support to our customers. You will be responsible for troubleshooting technical issues, guiding users through solutions, and ensuring customer satisfaction through timely and effective communication. You will get to team up with highly talented and highly motivated engineers and architects and as part of this team, you will be working in a fast-paced environment supporting a critical platform(s) with great impact.

Requirements

Bachelor's degree in Engineering, Computer Science, or related field
Experience with customer support tools and ticketing systems
Ability to work independently and as part of a team
Strong problem solving, analytical and communication skills
Experience in a DevOps environment / Operations team / Infrastructure Operations team.
Excellent Troubleshooting skills
OS knowledge (Windows or Linux)
Database skills ( SQL ,Oracle or Postgres / Casandra)
Experience in a SaaS or tech environment.
Basic scripting or programming knowledge

Responsibilities

Respond to customer inquiries via email, chat, and phone.
Diagnose and resolve technical issues related to our products or services.
Collaborate with engineering and product teams to escalate and resolve complex problems.
Document solutions and contribute to the knowledge base.
Ensure customer satisfaction by providing timely updates and follow-ups.