Customer Support Engineer
About The Position
Represents the company to the customer and assumes accountability for customer satisfaction with service. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation engineers in resolving problems. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility. Prepares fields service reports on customer support activity and provides documentation on re-occurring problems. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems. Cross train and assist other field service engineers. Utilize engineering knowledge background.
Requirements
- Master's Level Degree and 0 years related work experience
- Bachelor's Level Degree and related work experience of 2 years
Responsibilities
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Provides assistance to Installation engineers in resolving problems.
- Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
- Ensures equipment enhances customer production.
- Repairs and updates equipment at customer facility.
- Prepares fields service reports on customer support activity and provides documentation on re-occurring problems.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
- Cross train and assist other field service engineers.
- Utilize engineering knowledge background.
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
