Customer Support Engineer

Component Repair Technologies•Mentor, OH

3d•Onsite

About The Position

The CSC Engineer will focus on evaluating and recommending solutions to out-of-manual conditions (OMC) for turbine engine repair when standard repair procedures (as identified in the original equipment manufacturers manual (OEM) or regulatory government body, do not apply or are insufficient. The goal of this position is to identify permanent solutions to repetitive issues. This position will investigate complex issues while utilizing technical data to disposition and communicate the repair path for the turbine engine component. The CSC Engineer will work alongside a team of experienced department team members that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job.

Requirements

A minimum of two years’ college with successful attainment of an associate degree or technical engineering focused degree. A four-year STEM degree may be considered based on other relevant experience.
Prior experience using or interpreting technical requirements.
Some engineering, or similar work experience.
A minimum of three years’ shop environment exposure with a general knowledge of processes used in manufacturing.
Demonstrated level of competence in Microsoft Office Suite, specifically; Word, Excel, Access and PowerPoint including software and the ability to construct general reports.
Read, speak and write in English.

Nice To Haves

Bachelor’s degree in engineering preferred.
Turbine engine knowledge preferred.
Experience in the aerospace industry helpful.
Familiarity with aircraft engine components a plus.
High level of interpersonal skills and ability to interact with all levels of company personnel.

Responsibilities

Follow established safety protocols and guidelines to ensure full compliance with company safety policies and procedures.
Provide customer support by investigation, evaluation, and reporting of OMC conditions on turbine engine components.
Analyze root causes of OMC conditions using engineering principles. Evaluate and propose alternative repair methods that meet identified standards.
Document results via technical report writing and maintain accurate records of repair development and component history.
Collaborate cross-functionally with the engineering, quality, and production departments to ensure that processes in the repair/overhaul of components meet stringent industry and regulatory standards.
Identify, communicate, and assist in solving OMC trends and repetitive processing issues that may impact the components using forward planning and continuous improvement applications.