Customer Support Engineer

KLA•Austin, TX

4d•$25 - $43•Hybrid

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Requirements

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.
Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
Must have working knowledge of MS DOS, Windows software as well as MS Office products.
Excellent communication and customer interfacing skills.
Good organizational skills.
An adaptable approach to working hours, locations and conditions.
A flexible approach to work responsibilities, enabling both independent and team working.
Ability to work alone or unsupervised for extended period, often in difficult conditions.
A systematic and logical approach to problem solving.
Must be able to travel > 50% of time to support the customer base as required.
Must be able to work autonomously
Work in a product wafer fab clean room environment
Bachelor's Level Degree and 0 years related work experience

Responsibilities

To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
To generate a close working relationship with the customers to enable the company to sell its product portfolio.
Provision of feedback enabling the pro-active identification of product and business process improvements.
Timely completion of all field reports.
Other duties as required.