Customer Support Engineer

Fictiv•Schaumburg, IL

4d•Onsite

About The Position

The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related projects as needed. Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create. We’re actively seeking teammates who: Bring diverse perspectives and experience to our culture and company. Excel at being part of a strong, empathetic team. Thrive in an environment emphasizing respect, honesty, collaboration, and growth. Have an ‘always learning’ mindset that celebrates learning, not just wins. Help us continue to build a world-class organization that values the contributions of all of our teammates. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Requirements

Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial preferred).
Minimum 3 years of relevant experience.
Knowledge of manufacturing processes and equipment preferred.
Excellent problem solving, interpersonal and conflict management skills.
Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint) CRM software, VB, VBA (plus).
Excellent verbal/written communication skills.
Highly motivated, driven, responsible, possess leadership, and results oriented.

Nice To Haves

VB, VBA (plus)

Responsibilities

Promote and educate customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales.
Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently.
Provide product and design support to increase usage in customer designs.
Work collaboratively with sales team to achieve growth goals.
Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
Handle large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
Ensure compliance to quality and work if needed with the customer service and procurement on quality claims.
Maintain some product databases, website contents, and catalog product information for accuracy and changes.
Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
All employees are expected to maintain and contribute to the QMS.