Customer Support Coordinator

DGI Supply•Abbotsford, BC

62d•$48,000 - $52,000

About The Position

The CSC1 assists their manager in the management of the tool supply crib located on the customer’s site. The main flow of supplies will be facilitated through the use of industrial vending solutions. This individual coordinates customer needs, inventory management, productivity and logistics. The position requires strong customer service, organizational and communication skills. The CSC1 works both independently and with a team and works with a high level of trust.

Requirements

Must successfully complete the full Canadian Controlled Goods Program (CGP)
Compensation Range: $48,000 to $52,000
Equivalent job-related experience preferred (for example, MRO, AutoCrib, VMI, Inventory Management, tooling)
Must be able to lift up to 50 pounds
Mechanically inclined and experience in basic mechanical repairs preferred
Strong attention to detail
Strong computer skills with MS Office (Word, Outlook, Excel), inventory systems and report generation
Professional maturity, integrity, discipline and a positive attitude
Basic computer skills and experience using an ERP system a plus
Excellent communication (verbal and written) and customer service skills required
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability

Nice To Haves

Equivalent job-related experience preferred (for example, MRO, AutoCrib, VMI, Inventory Management, tooling)
Mechanically inclined and experience in basic mechanical repairs preferred
Basic computer skills and experience using an ERP system a plus

Responsibilities

Daily communication with the CSC Supervisor regarding short and long-term objectives
Daily stocking of automated dispensing equipment, stockroom, and related virtual cribs.
Assist APS OPS Tech Support in repairing any down systems
Perform preventive maintenance on equipment at their customer
Communication with customer regarding urgent or unexpected changes in demand and addressing
Order entry and quotations in a CSR capacity as availability permits
Receiving daily shipments for stock and spot-buys and processing in Prophet 21 and AutoCrib accordingly
Performs general daily housekeeping and sanitation of vending equipment, stockroom and related areas
Duties related to daily and weekly billing reports as directed by CSC Supervisor
Daily cycle counts of on hand inventory maintained in the Tool Crib
Provides after hours support, if required (less than 5% of the time)
Perform post-counts and correct any discrepancies for items put into tool crib
Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)
Collect and work with inventory team to resolve and maintain stock levels on the floor and adjust machines
Observe all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all times
Other duties as assigned