Customer Support Coordinator (CSC)

Trelleborg•Fort Wayne, IN

9d•Onsite

About The Position

The Customer Support Coordinator (CSC) works with Logistic and Manufacturing facilities, and supports Sales Engineers (SE), Application Engineers (AE), Customer Support Account Leads (CSAL), and Management to achieve their goals and KPIs. The role requires excellent organizational and communication skills due to the potential for multiple competing tasks. The CSC may handle accounts individually or as part of a team and may be required to perform additional duties to support accounts.

Requirements

Minimum 1 yr. Customer Service experience required.
Strong written and verbal communication skills.
Strong people and relationship building skills.
Customer driven with a positive, professional, determined attitude.
Strong organizational skills with the ability to multi-task with attention to detail and accuracy.
Basic math skills (addition, subtraction, margin calculations).
Proficient in the use of Microsoft Office; Teams, Work, PowerPoint, and Excel.
Candidate must be a U.S. person within the meaning of ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee or Refugee).

Nice To Haves

Associate degree strongly preferred.
Bachelor's degree a plus.
Knowledge of basic business sales and marketing practices preferred.
Experience in the Aerospace, Sealing, or Polymer industry is beneficial.
Familiarity with AS9100 quality requirements is beneficial.
Familiarity with manufacturing is beneficial.
Familiarity with order management is beneficial.
Proficiency in the use of business operational software (JobBoss, Oracle, JDEdwards, SAP) is beneficial.
Adapting to customer and supplier websites for orders, updates, changes, etc.

Responsibilities

Ensure contract review is executed in accordance with AS standards and local procedures in a timely fashion.
Evaluate customer orders and demand against supplier deliveries to meet and exceed on-time delivery targets.
Provide accurate, data-driven estimates to customers regarding new and recurring manufacturing orders.
Interface with internal teams and external customers to proactively resolve customer complaints.
Source and purchase product from internal and 3rd party sources to fulfill customer requirements.
Understand and communicate changes to customer demand and requests across the organization.
Liaise with internal team members, Supply Chain Management (SCM), Project Manager (PM), and Factory departments to ensure alignment with Trelleborg and Customer KPIs.
Resolve delivery schedule problems and negotiate delivery schedule changes.
Provide proactive communication, analysis, and problem-solving to team members.
Purchase raw materials and outside services to support production at the facility.
Work with logistics facilities to continuously improve transit and delivery times and satisfy or exceed customer OTD targets.
Ensure full compliance with the Quality Management Systems (QMS) and Standard Operating Procedures in accordance with AS9100.