Customer Support Coordinator

Crafco•Chandler, AZ

2d•Onsite

About The Position

Crafco, Inc. is seeking a Customer Support Coordinator at our corporate headquarters in Chandler, AZ. Customer experience is core to everything we do and if you agree, we want you on our team! Our customer support team's top priority is to make our customers successful by delivering excellent, personable and conversational support. We take customer relationships seriously and this position is essential to our team's success. The Customer Support Coordinator has a unique responsibility for managing customer orders, while acting as the primary communication hub between our sales and production departments. This is a full-time customer support position, Monday-Friday, based in our corporate headquarter offices in Chandler, AZ. This position offers a competitive salary, and an excellent benefits package including Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Vision, Holiday, Personal, Sick Time, Maternity Leave and more.

Requirements

Proven customer service work experience for a minimum of 3 years
Proficient in English with excellent verbal and written communication skills
Demonstrated written communication skills with excellent grammar in handling e-mail responses with professionalism
Working knowledge of customer service software.
Strong computer competency in MS Office applications.
Applicants must be authorized to work in the US and have a valid driver's license.
Any employment offers are contingent upon a pre-employment drug test, background check, and MVR.

Nice To Haves

2+ more years of Supply Chain experience in a manufacturing environment preferred
SAP and Salesforce experience preferred.
Exceptional listening skills, empathy, customer follow-up and the ability to build customer relationships through positive interactions.

Responsibilities

Process customer orders received via email, phone, and fax in a time sensitive manner.
Respond to customer questions and inquiries within a reasonable time frame depending on the level of urgency.
Verify customer order information, product identity, quote, tax situation, and other information before entering orders into SAP. Immediately inform the customer of any discrepancies within their purchase order and work to correct issues.
Check material availability and be able to suggest alternative options (e.g., packaging, plant) to meet customer needs in cases of short supply.
Coordinate with other departments as needed to ensure customer's orders/requests are being met and notify the customer immediately of any issues that arise.
Build sustainable relationships and trust with customers and sales representatives through open and excellent interactive communication.
Coordinate shipments and information with the equipment and sealant plants when necessary to maintain a high level of customer service.