Coordinator, Customer Support

KeHE Distributors, LLC•Elkton, FL

3d•$21 - $24

About The Position

Good people, working with good people, for our common good. Sound good? KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you! The Customer Support Coordinator is responsible for managing customer inquiries, troubleshooting issues, and ensuring efficient communication between teams to resolve unresolved customer concerns. This role requires in-depth knowledge of products, policies, and systems, allowing them to handle a range of customer interactions through phone, email, and text with a focus on effective problem-solving and resolution. Key responsibilities include the production of national promotions and publications, coordination and system entry of promotions, and ensuring order-to-cash compliance. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE’s Mission, Vision, and Values.

Requirements

Detail-oriented, action-oriented, and possess perseverance and drive for results.
Organized with ability to have solid planning, and priority setting skills, strong problem-solving skills.
Ability to establish credibility and to be decisive but be able to recognize and support the organization’s preferences and priorities.
Service oriented, but assertive and/or persuasive.
Excellent communication skills and ability to get along with diverse groups of people.
Analytical skills and solid customer service skills are necessary.
Must be proficient with MS Office with advanced Excel skills.
High School Diploma or equivalent required; bachelor’s degree preferred.
2 + years of experience in a back office, sales support role.

Nice To Haves

bachelor’s degree preferred.

Responsibilities

Assess and assign unresolved issues to different teams by communicating the customer’s issues effectively.
Become an expert in ABC Company’s properties and policies.
Engage with customers via phone, email, and text to solve issues and address complaints.
Work in multiple company systems and tools to ensure partner success.
Responsible for producing all national promotions and publications including advertising for grocery and natural channels.
Ensure compliance of orders with cash policies and procedures.
Complete all aspects of orders and credits from entry to inquiries and research.
Performs file synchronization between KeHE system and customer to minimize related operational credits.
Coordinates system entry of national and customer specific promotions assigned.
Production of vendor, customer, item level, and other ad hoc reporting as assigned.
Process new items, price change, and promotional paperwork flow to account managers and retailers as assigned.
Assist customers with inquiries related to transportation related issues.
Create authorized lists as assigned.
Help with problem solving and troubleshooting issues.
Other duties and projects as assigned.