Customer Support Consultant (English)

3Shape

4d • Onsite

About The Position

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. We are looking for a Customer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

Requirements

• Customer-oriented approach
• Good communicator with the ability to ask and listen
• Good verbal and writing skills at an upper-intermediate level in English and Ukrainian
• Problem-solving and logical thinking skills
• Result-oriented and stress-resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking, and empathetic skills

Responsibilities

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Solving and escalating tech issues
• Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
• Interact with other departments and escalate customer feedback further

Benefits

• 24 working days of annual vacation
• medical insurance
• paid sick leaves
• child sick leaves
• maternity and paternity leaves
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed