Customer Support Center Representative
Security Federal Bank•Aiken, SC
•Onsite
About The Position
The Customer Support Center Representative is responsible for delivering exceptional service to bank customers by telephone and online chat in an efficient, accurate, and professional manner. The Representative provides account information, researches and resolves customer requests, troubleshoots online banking access issues, and performs a variety of account maintenance functions. The role also includes identifying customer needs and recommending appropriate bank products and services.
Requirements
- Flexibility in scheduling, including evenings and weekends, is required to meet customer and operational needs.
Nice To Haves
- Bi-lingual experience a plus.
Responsibilities
- Deliver exceptional service to bank customers by telephone and online chat in an efficient, accurate, and professional manner.
- Provide account information.
- Research and resolve customer requests.
- Troubleshoot online banking access issues.
- Perform a variety of account maintenance functions.
- Identify customer needs and recommend appropriate bank products and services.
Benefits
- Competitive salary and benefits package available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
